Customer experience: hybrid and digital integration, immersive technologies and interaction, personalisation and community building.
He led the Travel Innovation Hub, now known as Barcelona Travel Hub, a community of experts in the tourism and travel sector linked to the technological and digital environment. The main objective was to connect and share knowledge with different hubs to promote the creation of synergies and enhance open innovation in the industry, always keeping in mind the principles of sustainability and quality. Also noteworthy is his participation in the constitution of the World Traveltech Forum, in his role as representative of the hotel association, a group of international hubs