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I am a seasoned professional with extensive experience in implementing technological solutions for businesses. Throughout my career, I have worked with organizations such as NTT Data and Alten, where I held key roles in project management and software development. My expertise lies in ERP system implementation and leading multidisciplinary teams, enabling me to optimize business processes and enhance operational efficiency. I am passionate about leveraging technology and strategic leadership to drive meaningful improvements and help businesses achieve their goals

Experiences

Customer experience: hybrid and digital integration, immersive technologies and interaction, personalisation and community building.

My expertise includes implementing ERP systems and other digital solutions that integrate seamlessly with physical and online environments, improving customer engagement. I also have experience with personalization strategies, tailoring experiences to meet individual customer needs and preferences, and fostering community building by creating platforms and strategies that promote collaboration and meaningful connections among users.

Governance and impact: regenerative business models with lasting impact, cross-sector and local communities’ platforms, profitability and tech access.

I have worked on projects that integrate technology to improve access and efficiency, enabling businesses to align their operations with long-term goals. Additionally, I have collaborated on cross-sector initiatives and local community platforms, fostering partnerships that drive innovation and deliver meaningful, scalable outcomes. My focus is always on creating value that benefits both organizations and the communities they serve.

Other experiences

In addition to my expertise in customer experience and governance, I have a strong background in strategic leadership, operational optimization, and technology-driven transformation. I have helped businesses implement innovative solutions such as ERP systems, improve workflow efficiencies, and adopt tools that align with their growth strategies. My experience also extends to team leadership, fostering collaboration, and mentoring to build resilient and high-performing teams. I'm passionate about empowering organizations to adapt to change, embrace innovation, and achieve sustainable success in competitive markets.
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