Berkan Maruthadiyan
Self-Employed - Consulting Services Berkan
Germany
I have extensive experience supporting organizations, including SMEs, in optimizing their operations, enhancing service delivery, and adopting innovative solutions to meet evolving business needs. My work aligns well with BEFuture's mission to foster sustainability, inclusivity, and resilience in the BE sector. I have managed IT outsourcing projects to deliver 24/7 global support across multiple regions, covering over 600 users. These projects included compliance with InfoSec and legal requirements, showcasing my expertise in ensuring seamless collaboration and inclusivity across diverse teams. My recent work as a Freelance IT Services Consultant involves assisting startups and small businesses in adopting tailored solutions, such as workflow automation and frameworks, to enhance efficiency and align with their unique needs. These efforts often include integrating sustainable practices, a priority in the BE sector.
Experiences
Talent and inclusion: upskilling and future capabilities, more accessible events and diverse participation.
Throughout my career, I have demonstrated a strong commitment to fostering inclusive and accessible environments. As a leader, I have built and managed diverse, global teams, ensuring equitable opportunities for growth and collaboration. I have introduced and optimized innovative tools like Google Workspace and cloud-based telephony solutions, enhancing team connectivity and productivity by 30%. My ability to identify talent, provide mentorship, and upskill team members has consistently resulted in improved efficiency and satisfaction, fostering a more inclusive work culture.
Customer experience: hybrid and digital integration, immersive technologies and interaction, personalisation and community building.
I have a proven track record of delivering exceptional customer experiences by integrating hybrid and digital technologies into service delivery processes. By implementing service management-based frameworks, I significantly improved operational efficiency, achieving a 40% reduction in unplanned outages and a 25% increase in user satisfaction. My efforts to enhance user interaction through immersive technologies like cloud-based solutions and endpoint management tools have consistently resulted in higher engagement and seamless customer journeys.
Governance and impact: regenerative business models with lasting impact, cross-sector and local communities’ platforms, profitability and tech access.
I have successfully managed large-scale IT outsourcing projects, ensuring compliance with InfoSec, legal requirements, and service quality across multiple regions. My experience includes designing and implementing IT service management processes that reduced incident response times by 30%, promoting operational stability and resilience. By aligning technology solutions with organizational objectives, I have contributed to creating scalable, regenerative business models that prioritize sustainability, profitability, and long-term impact.